1. Who We Are & Who Can Shop

1.1 Our website is open to all customers aged 18 and over. By placing an order, you confirm that you are at least 18 years of age.

1.2 We sell directly to individual consumers for personal use. Consumer protection laws, including your statutory rights under UK consumer legislation, apply to your purchases from us.

2. Account Registration

2.1 You may browse and purchase as a guest, or create an account to save your details and order history.

2.2 When creating an account, please provide accurate and up-to-date personal information including your name, email address and delivery address.

2.3 We reserve the right to suspend or deactivate accounts if:

• we believe information provided is inaccurate or misleading;
• we suspect fraudulent or abusive activity;
• you breach these Terms or any applicable law.

2.4 You are responsible for maintaining the confidentiality of your login details and for all activity under your account.

3. Acceptable Use of the Website

3.1 You may use the website only for lawful purposes related to browsing and purchasing our products.

3.2 You must not:

• interfere with or compromise the security of the website;
• upload malicious software, scripts or harmful code;
• scrape, copy or extract content or imagery without our written consent;
• use the website in a way that disrupts normal operations.

3.3 We may modify, suspend or withdraw the website at any time without liability.

4. Product Information and Pricing

4.1 We make reasonable efforts to ensure product details, descriptions and imagery are accurate. However, slight variations in colour, fit or finish may occur due to photography and screen settings.

4.2 All prices displayed are in GBP and are inclusive of any applicable taxes unless stated otherwise. Delivery charges will be shown at checkout.

4.3 We may update prices and product availability at any time without prior notice.

4.4 All products are offered subject to availability. If an item becomes unavailable after your order is placed, we will contact you to offer an alternative or a full refund.

5. Orders and Contract Formation

5.1 Placing an order on our website constitutes an offer to purchase goods under these Terms. This does not guarantee acceptance.

5.2 An order is accepted only when we:

• send an order confirmation email; or
• dispatch the goods — whichever occurs first.

5.3 We may cancel or refuse orders where:

• products are unavailable or out of stock;
• there are pricing or description errors on the website;
• we are unable to verify payment.

5.4 You must ensure all order information, including your delivery address, is accurate. We are not responsible for delays or losses resulting from incorrect information provided at checkout.

6. Payment Terms

6.1 Full payment is required at checkout before your order is processed and dispatched.

6.2 We accept payment via the methods listed at checkout. All transactions are processed securely.

6.3 If a payment is declined or reversed, your order may be cancelled and the goods withheld until payment is successfully received.

7. Delivery, Risk and Ownership

7.1 Delivery times and charges will be shown at checkout. Estimated delivery timeframes are provided as a guide only.

7.2 We are not liable for delays caused by circumstances outside our reasonable control, including courier delays or adverse weather.

7.3 Risk in the goods passes to you upon delivery to the address provided.

7.4 Ownership of goods transfers to you upon full receipt of payment and successful delivery.

8. Returns and Faulty Goods

8.1 You have the right to return items within 14 days of receiving your order, in line with your statutory rights under the Consumer Contracts Regulations 2013.

8.2 To be eligible for a return, items must be unworn, unwashed and in their original condition with tags attached.

8.3 To initiate a return, please contact us at info@zuzuclothing.co.uk with your order number and reason for return.

8.4 If you receive an item that is faulty or incorrectly supplied, please notify us within 7 days of delivery with photographic evidence where possible. We will offer:

• a replacement item;
• an exchange for an alternative product; or
• a full refund.

8.5 Return postage costs for non-faulty items are the responsibility of the customer unless otherwise agreed.

9. Intellectual Property Rights

9.1 All content on our website — including product photographs, descriptions, logos, graphics and layout — is owned by or licensed to ZUZU Clothing.

9.2 You may not reproduce, distribute or use any content from our website without our prior written permission.

10. Liability

10.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law, including your statutory consumer rights.

10.2 To the extent permitted by law, we are not liable for:

• indirect or consequential losses;
• website unavailability or technical failures beyond our control.

10.3 Our total liability for any claim relating to a specific order will not exceed the amount paid for the goods under that order.

11. Events Outside Our Control

11.1 We are not responsible for delays or failures caused by events beyond our reasonable control, including postal and courier disruptions, severe weather, supplier failure or other force majeure events. We will contact you as soon as reasonably possible if such events affect your order.

12. Suspension or Termination of Accounts

12.1 We may suspend or terminate your account if you breach these Terms or if we reasonably suspect fraudulent or abusive activity.

12.2 Termination does not affect any rights or obligations accrued up to the date of termination, including your statutory consumer rights.

13. Changes to These Terms

13.1 We may update or amend these Terms from time to time. The latest version will always be available on our website at zuzuclothing.co.uk.

13.2 Continued use of our site or placement of orders after changes are published will constitute acceptance of the updated Terms.

14. Governing Law and Jurisdiction

14.1 These Terms and any disputes arising in connection with them are governed by the laws of England and Wales.

14.2 Nothing in these Terms affects your statutory rights as a consumer under UK law.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us: