1. Information We Collect

We may collect and process the following categories of information:

• Account & Personal Information: name, email address, delivery and billing address, phone number.
• Order & Transaction Data: purchase history, invoices, payment method details (excluding full card details), delivery preferences.
• Website Usage Data: IP address, browser type, device type, pages visited, time spent on site, referring URLs.
• Cookies & Tracking Data: information used for analytics, performance, and functionality (see Cookies section below).

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your customer account.
• To process and fulfil your orders, including arranging delivery.
• To communicate with you regarding your orders, returns and account queries.
• To detect and prevent fraud and unauthorised activity.
• To improve our website, products and customer experience.
• To comply with our legal obligations, including tax requirements.
• To send you relevant updates, promotions and marketing communications (you may opt out at any time).

3. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity: when processing is required to fulfil your order or provide our services.
• Legitimate interests: including fraud prevention, website improvement and business administration.
• Legal obligations: such as record-keeping for tax and regulatory compliance.
• Consent: for optional communications such as marketing emails and non-essential cookies.

4. How We Share Your Information

We may share your information with trusted third parties, including:

• Delivery and logistics partners (to fulfil your order).
• Payment service providers and financial institutions (to process payments securely).
• IT service providers (e.g., website hosting, email services, analytics platforms).
• Professional advisers (e.g., accountants or legal advisers, where required).

We do not sell, rent or trade your personal data to third parties. Any third parties we use must comply with UK GDPR and process data securely and only on our instructions.

5. International Data Transfers

Some service providers we use may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or transfers to territories with adequate protection recognised under UK law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• providing services and fulfilling orders;
• maintaining accurate business records;
• meeting legal, tax or regulatory obligations.

Data may be retained longer where legally required or where necessary in connection with potential legal claims.

7. Your Data Protection Rights

You have rights under UK GDPR, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data (where applicable).
• The right to object to processing based on legitimate interests.
• The right to restrict processing in certain circumstances.
• The right to data portability.
• The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@zuzuclothing.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies Policy

Cookies are small files stored on your device when you visit our website. They help us improve functionality, enhance your experience and collect analytical data.

Types of Cookies We Use

• Essential Cookies: required for basic site functionality and security (e.g., keeping items in your basket).
• Performance Cookies: used to understand how visitors interact with the site (e.g., Google Analytics).
• Functional Cookies: help remember your preferences, such as login details.
• Marketing/Advertising Cookies: used to deliver relevant ads or track marketing performance.

Managing Cookies

When you visit our site, you will be presented with a cookie consent banner allowing you to accept or customise your preferences. You can also control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website performance or restrict access to some features.

9. Security Measures

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. While no online system is completely secure, we strive to ensure your information is handled safely and in accordance with UK GDPR.

10. Links to External Websites

Our website may contain links to other websites. We are not responsible for the content, security or privacy practices of third-party sites. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect legal, regulatory or operational changes. The latest version will always be published on our website at zuzuclothing.co.uk. Continued use of our site after changes are posted will constitute your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy & Cookies Policy, or if you wish to exercise your data protection rights, please contact us: